• 1300 476 289
  • info@offroadanimal.com
  • 17 Bayport Court, Mornington, Vic, 3931

Welcome to the ORA CRM

New Issue Creation

Make sure to check there is not already an issue logged

Edit Content

Create a New Issue

DO NOT CHANGE THIS

Date of Lodgement - Saturday, November 29, 2025

Person Logging -

As identified in BC
Enter Order Number from Big Commerce
Information regarding the issue the customer is facing
Must be the Main Product the primary
Any SKUs that are not the primary need to be added here (SKU only separate with commers)
Date the customer ordered
Date we dispatched the order
Date the customer installed
Any other additional notes (These will not be seen by the customer)

Close

Vehicle Register

Who has what car, vehicle assignments, servicing

Returns Management

Process customer returns, track return merchandise

Warranty Claims

Handle warranty requests, track claim status

Issues & Product Alerts

Product defects, safety concerns, batch issues

Internal Communications

Announcements, meeting minutes, project updates

Dealership Directory

Dealer contact database with key personnel

Podium

Bigcommerce

Machship

Xero

ORA

Payway

couriers please

Aus Post

TNT

TGE